Attachments:
3.
91 Express Lanes Back-Office System and Customer Service Center Options
Kirk Avila
Overview
On October 23, 2019, the Orange County Transportation Authority Board of Directors
awarded Agreement No. C-9-1177 to Cofiroute USA, LLC, for the back-office system and
customer service center operations services for the 91 Express Lanes in Orange and
Riverside Counties. In anticipation of the expiration of the initial term, staff has begun to
evaluate the future of the back-office system and customer service center options for the
91 Express Lanes.
Recommendation(s)
Provide direction to staff for the back-office system and customer service center
operations services for the 91 Express Lanes.
Attachments:
4.
Award of Agreement for Claims Administration of the Self-Insured Workers’
Compensation Program
Greg Bych/Maggie McJilton
Overview
On May 12, 2025, the Board of Directors approved the release of a request for proposals
for claims administration of the Self-Insured Workers’ Compensation Program. Proposals
were received in accordance with Orange County Transportation Authority procurement
procedures for professional and technical services. Approval is requested to execute an
agreement for this service.
Recommendation(s)
A.
Approve the selection of Pacific Secured Equities, doing business as Intercare
Holdings Insurance Services, Inc., to provide claims administration for the Orange
County Transportation Authority’s Self-Insured Workers’ Compensation Program.
B.
Authorize the Chief Executive Officer to negotiate and execute Agreement No. C-5-
3964 between the Orange County Transportation Authority and Pacific Secured
Equities, doing business as Intercare Holdings Insurance Services, Inc., in the
amount of $2,794,000, to provide claims administration for the Orange County
Transportation Authority’s Self-Insured Workers’ Compensation Program, for
five-year term.
a