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File #: 20-2704   
Type: Orange County Transportation Authority Item Status: Passed
File created: 5/7/2020 In control: Board
On agenda: 6/22/2020 Final action: 6/22/2020
Title: Approval to Release Request for Proposals for Back-Office System and Customer Service Center Operations Services for the 405 Express Lanes in Orange County
Sponsors: Kirk Avila, Darrell E. Johnson
Attachments: 1. Staff Report, 2. Attachment A.1, 3. Attachment A.2, 4. Attachment A.3, 5. Attachment A.4

Title

Approval to Release Request for Proposals for Back-Office System and Customer Service Center Operations Services for the 405 Express Lanes in Orange County

 

Overview

Staff has developed a request for proposals to initiate a competitive procurement process to retain contractor services to provide a back-office system and customer service center operations for the 405 Express Lanes in Orange County.

 

Recommendation(s)

A.                      Approve the proposed evaluation criteria and weightings for Request for Proposals 0-2352 for selection of a contractor to provide the back-office system and customer service center operations services for the 405 Express Lanes in Orange County.

B.                     Approve the release of Request for Proposals 0-2352 to provide the back-office system and customer service center operations services for the 405 Express Lanes in Orange County.