OCTA header

Public Comments
Public comments may be submitted pursuant to the instructions noticed in the meeting agenda, which will be available at least 72 hours prior to the meeting.

Live and Archived Audio
NEW: Listen to the live and recorded Board and Committee meetings in the "Video/Audio" column below.

 
File #: 19-1906   
Type: Orange County Transportation Authority Item Status: Passed
File created: 4/9/2019 In control: Board
On agenda: 4/22/2019 Final action: 4/22/2019
Title: Approval to Release Request for Proposals for Back-Office System and Customer Service Center Operations Services for the 91 Express Lanes in Orange and Riverside Counties
Sponsors: Kirk Avila, Kenneth Phipps
Attachments: 1. Staff Report, 2. Attachment A.1, 3. Attachment A.2, 4. Attachment A.3, 5. Attachment A.4, 6. Attachment A.5, 7. Attachment A.6, 8. Attachment A.7, 9. Attachment A.8

Title

Approval to Release Request for Proposals for Back-Office System and Customer Service Center Operations Services for the 91 Express Lanes in Orange and Riverside Counties

 

Overview

The existing three-party agreement for joint operations of the combined 91 Express Lanes facility expires in June 2021. Staff has developed a request for proposals to initiate a competitive procurement process to retain contractor services to provide a back-office system and customer service center operations for the 91 Express Lanes in Orange and Riverside Counties.

 

 

Recommendation(s)

A.                      Approve the proposed evaluation criteria and weightings for Request for Proposals 9-1177 for selection of a contractor to provide the back-office system and customer service center operations services for the 91 Express Lanes in Orange and Riverside Counties.

 

B.                     Approve the release of Request for Proposals 9-1177 to provide the back-office system and customer service center operations services for the 91 Express Lanes in Orange and Riverside Counties.