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File #: 18-1500   
Type: Orange County Transit District Item Status: Passed
File created: 10/9/2018 In control: Finance and Administration Committee
On agenda: 10/24/2018 Final action: 11/12/2018
Title: ACCESS Service, Internal Audit Report No. 18-514
Sponsors: Serena Ng, Janet Sutter
Attachments: 1. Transmittal, 2. Staff Report, 3. Attachment A

Title

ACCESS Service, Internal Audit Report No. 18-514

 

Overview

The Internal Audit Department has completed an audit of ACCESS services provided by MV Transportation, Inc. Based on the audit, the reservation and scheduling process, invoice approval procedures, and drug and alcohol program monitoring are adequate. However, improvements to contract amendment policies, calculation of call center hold-times, and monitoring of preventive maintenance, performance bond requirements, and farebox revenue reconciliations are recommended.

 

Recommendation(s)

Direct staff to implement five recommendations provided in ACCESS Service, Internal Audit Report No. 18-514.