Subject
title
91 Express Lanes Back-Office System and Customer Service Center Consolidation with the 15 Express Lanes
overview
Overview
In October 2019, the Orange County Transportation Authority Board of Directors awarded an agreement to Cofiroute USA, LLC, for the back-office system and customer service center operations for the 91 Express Lanes in Orange and Riverside counties. The initial term of the agreement ends in January 2027. In August 2025, staff received direction from the Finance and Administration Committee to explore an option which would consolidate the 15 and 91 Express Lanes operations. Staff has evaluated potential options for the post-2027 environment. Benefits, estimated costs, and recommendations are provided for Board of Directors’ review and consideration.
recommendation
Recommendation(s)
A. Authorize the consolidation of the 15 and 91 Express Lanes back-office system and customer service center operations with Kapsch TrafficCom USA, Inc., the vendor currently providing back-office system and customer service center operations for the Riverside County Transportation Commission.
B. Authorize the Chief Executive Officer to negotiate and execute Agreement No. C255087 with the Riverside County Transportation Commission and Kapsch TrafficCom USA, Inc., a three-party agreement, in a not-to-exceed amount of $126,372,484, to provide back-office system and customer service center operations for the 15 and 91 Express Lanes.
C. Authorize the Chief Executive Officer to negotiate and execute the Amended and Restated Cooperative Agreement No. C-1-3190 for express lanes between the Riverside County Transportation Commission and the Orange County Transportation Authority.