Public Access to OCTA Board and Committee Meetings The OCTA Board meets at the OCTA Headquarters (550 S. Main St., Orange), and meetings are typically held on the second and fourth Mondays of each month at 9:30 a.m. Committee meetings dates and times can be found on the Board and Committee Calendar. Any exceptions to the date, time, or location of the meeting are shown on the Agenda Page. Public comment opportunities and requests for ADA accommodation are outlined on each agenda, which is posted 72 hours prior to the meeting. Members of the public can access Board and Committee meetings and provide live public comment at https://octa.legistar.com/Calendar.aspx. Members of the public that wish to receive language translation or interpretation (from their own translator or interpreter) during public meetings will have a designated space in the meeting room. A document rack is available at OCTA Headquarters for members of the public to post translated versions of agendas.
Live and Archived Audio NEW: Listen to the live and recorded Board and Committee meetings in the "Video/Audio" column below.
Subject
title
Sole Source Agreement for Motorist Assistance Call Answering Services
overview
Overview
The Orange County Service Authority for Freeway Emergencies provides motorist assistance services through the 511 Motorist Assistance and Traveler Information System, as well as a network of freeway call boxes across Orange County. A contracted call answering center currently oversees calls from both services under an agreement set to expire on June 30, 2025. To ensure the continued operation of these services, a new call center agreement must be executed.
recommendation
Recommendation(s)
Authorize the Chief Executive Officer to negotiate and execute sole source Agreement No. C-5-3932 between the Orange County Transportation Authority and AAMCOM, LLC, in the amount of $645,455, to provide call answering services for the 511 Motorist Assistance and Traveler Information and Freeway call box systems for a six-year term.