Subject
title
Amendment to the Agreement for the 91 Express Lanes Back-Office System and Customer Service Center
overview
Overview
On November 11, 2019, the Orange County Transportation Authority Board of Directors approved an agreement with Cofiroute USA, LLC for the back-office system and customer service center operations for the 91 Express Lanes in Orange and Riverside counties. An amendment is needed to exercise the first option term of the agreement for up to 24 months to cover operations while the transition to the new consolidated back office is being completed.
recommendation
Recommendation(s)
A. Authorize the Chief Executive Officer to negotiate and execute Amendment No. 8 to Agreement No. C-9-1177 among the Orange County Transportation Authority, Riverside County Transportation Commission, and Cofiroute USA, LLC, in the amount of $28,223,774, to provide the back-office system and customer service center operations services for the 91 Express Lanes in Orange and Riverside counties, and to exercise Option Term 1 for a period of up to 24 months. The designated share for the Orange County Transportation Authority will be $14,088,581. This amendment brings the total contract value to $101,206,578, of which Orange County Transportation Authority’s share is $49,509,147.
B. Authorize the Chief Executive Officer to negotiate and execute a transition plan to transfer back-office system and customer service center operations services for the 91 Express Lanes in Orange and Riverside counties from Cofiroute USA, LLC to Kapsch TrafficCom USA, Inc.