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Subject
title
Service Authority for Freeways and Expressways Call Box Program
overview
Overview
The Orange County Service Authority for Freeway and Expressways assists motorists whose vehicles have become disabled and mitigates traffic congestion through its Freeway Service Patrol, 511 Motorist Assistance and Traveler Information, and Freeway Call Box Program. With the broad adoption of cellular telephones and the availability of safer options, including 511 motorist assistance, call box usage has dropped to less than one service call per day. Given significant usage declines, increased maintenance costs, and the availability of safer options, staff recommends the Orange County Transportation Authority focus its efforts on 511 Motorist Assistance as the next generation assistance solution and discontinue the Call Box Program by the end of fiscal year 2026-27.
recommendation
Recommendation
Authorize staff to focus efforts on 511 Motorist Assistance and to discontinue the Call Box Program by June 30, 2027.