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Subject
title
91 Express Lanes Back-Office System and Customer Service Center Options
overview
Overview
On October 23, 2019, the Orange County Transportation Authority Board of Directors awarded Agreement No. C-9-1177 to Cofiroute USA, LLC, for the back-office system and customer service center operations services for the 91 Express Lanes in Orange and Riverside Counties. In anticipation of the expiration of the initial term, staff has begun to evaluate the future of the back-office system and customer service center options for the 91 Express Lanes.
recommendation
Recommendation(s)
Provide direction to staff for the back-office system and customer service center operations services for the 91 Express Lanes.