Legislation Details

File #: 26-6751   
Type: Orange County Transportation Authority Item Status: Passed
File created: 2/9/2026 In control: Regional Transportation Planning Committee
On agenda: 4/6/2026 Final action: 4/6/2026
Title: Service Authority for Freeways and Expressways Call Box Program
Sponsors: Patrick Sampson, Kirk Avila
Attachments: 1. Transmittal, 2. Staff Report, 3. Attachment A, 4. Attachment B, 5. Attachment C, 6. Attachment D, 7. Attachment E, 8. Presentation

Subject

title

Service Authority for Freeways and Expressways Call Box Program

overview

Overview

The Orange County Service Authority for Freeway and Expressways assists motorists whose vehicles have become disabled and mitigates traffic congestion through its Freeway Service Patrol, 511 Motorist Assistance and Traveler Information, and Freeway Call Box Program. With the broad adoption of cellular telephones and the availability of safer options, including 511 motorist assistance, call box usage has dropped to less than one service call per day. Given significant usage declines, increased maintenance costs, and the availability of safer options, staff recommends the Orange County Transportation Authority focus its efforts on 511 Motorist Assistance as the next generation assistance solution and discontinue the Call Box Program by the end of fiscal year 2026-27.

recommendation

 

Recommendation

Authorize staff to focus efforts on 511 Motorist Assistance and to discontinue the Call Box Program by June 30, 2027.